Man & Machine: The Value of Emotional Intelligence in the Era of Artificial Intelligence

“Humanity’s struggle to remain relevant in the face of technological progress or a great, intractable power is one of the epic themes in literature and movies. Sometimes, humans stubbornly fight – and lose; think John Henry and the steam drill. Other times though, we benefit from accepting the progress or acknowledging the power, adapting to it and channeling it to our advantage; think Luke Skywalker and The Force.

At the risk of seeming melodramatic, you and I are living this universal struggle right now, in the workplace. Artificial Intelligence (AI) and adaptive processes are ushering in a third wave of business transformation, an era of unprecedented possibility – and uncertainty – in the early 21st century, just as Henry Ford’s assembly lines did one hundred years ago and the widespread adoption of computers in the workplace did in the 1970’s and 80’s.

Now, AI and cognitive computing automate and streamline once-prohibitively-complex, time consuming big data analysis, providing access to actionable intelligence in minutes or seconds instead of days or weeks.

AI is smarter and faster than we are in an analytic, computational sense. A human can never hope to match a machine’s ability to collect and assimilate data - and data drives organizations.

Like a factory worker in 1913 or a bookkeeper in 1977, we are caught in an unstoppable wave of business transformation, and we’re asking, ‘Where do I fit in?”

Read and download the full white paper titled Man & Machine: The Value of Emotional Intelligence in the Era of Artificial Intelligence.